Return & Refund Policy
30 DAY RETURN POLICY – FULL REFUND OR REPLACEMENT
- OWLTOWN PAYS RETURN SHIPPING
If you are returning a purchased item because it is a result of our error (e.g., an incorrect or defective item, etc.), you may return it by initiating a return within 30 days of delivery for a replacement or a full refund. We’ll also pay the return shipping costs.
If you need to return such an item, please Contact Us with your order number and details about the product you would like to return and why. Indicate if you want a replacement or a full refund. We will respond quickly with instructions for how to return items from your order including sending a prepaid shipping label. You must ship the item to us within 14 days from your receipt of the return shipping label.
We will process shipping of a replacement item within 2 to 3 business days of our receipt of the returned item, and our confirmation that the item was incorrect or defective. Note that in some cases, the replacement item may be similar but not identical to the original item purchased.
The timing of your full refund may take as long as four weeks or longer from when you give your package to the return shipper, taking into account shipping of the returned item and processing of the refund through our systems and your bank. We will begin processing of the refund upon our confirmation of the receipt of the returned item.
30 DAY RETURN POLICY – FULL REFUND
- CUSTOMER PAYS RETURN SHIPPING
You may return a purchased item for any reason by initiating a return within 30 days of delivery. Unless the return is the result of our error (see above section), you will be responsible for the cost of return shipping. We will provide a full refund, less the cost of return shipping and, if you choose, you can purchase a replacement item directly from our website.
If you need to return such an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order including sending a prepaid shipping label. You must ship the item to us within 14 days from your receipt of the return shipping label.
The timing of your full refund (less the cost of return shipping) may take as long as four weeks or longer from when you give your package to the return shipper, taking into account shipping of the retuned item and processing of the refund through our systems and your bank. We will begin processing of the refund upon our confirmation of receipt of the returned item.
3-YEAR MANUFACTURING WARRANTY
Any item purchased from our website is subject to a 3-year manufacturing warranty. If within 3 years of purchase, the item is no longer in working order due to a manufacturing defect, Owltown Knives will provide replacement with the same or similar item. You will pay return shipping of the original purchased item.
If you need to return such an item, please Contact Us with your order number and details about the product you would like to return and the reason for the return. We will respond quickly with instructions for how to return items from your order including sending a prepaid shipping label. You must ship the item to us within 14 days from your receipt of the return shipping label.
We will process shipping of a replacement item within 2 to 3 business days of our receipt of the returned item, and our confirmation that the item was incorrect or defective. Note that in some cases, the replacement item may be similar but not identical to the original item purchased.